Privacy Policy
Lumeraa Aesthetics ("we", "us", "our") operates this website to help you learn about our hair transplant, PRP therapy, and skincare treatments, and to let you book a free consultation. This policy explains what information we collect when you use this site, how we use it, and the choices you have.
1. Information we collect
We collect information you choose to give us, primarily when you fill out the "Book a Free Consultation" form on this site. This may include:
- Your full name
- Your WhatsApp number / phone number
- The treatment you're interested in (e.g. Hair Transplant, PRP/GFC, Skincare)
- Your preferred branch
- Any additional notes you choose to share (e.g. hair loss stage, skin concern, preferred time)
We do not knowingly collect sensitive medical information through this website beyond what you voluntarily include in the notes field. Detailed medical history is discussed directly with our doctor during your in-clinic consultation, not collected online.
We also use Google Analytics to understand visits to our website, including which pages visitors view and how they interact with the site. See the third-party services and cookies sections below.
2. How we use your information
We use the information you submit to:
- Contact you by phone or WhatsApp to schedule or confirm your free consultation
- Understand which treatment you're interested in, so the right specialist can prepare for your visit
- Improve our services and respond to your questions
We do not sell your personal information to third parties, and we do not use it for unrelated marketing without your consent.
3. How your information is stored
When you submit the consultation form, your details are securely recorded for our internal use in following up with you. We take reasonable steps to keep this information accessible only to authorized staff of Lumeraa Aesthetics.
4. Third-party services
This website uses a small number of third-party services to function:
- WhatsApp: if you click "Chat with us" or "WhatsApp", you'll be taken to WhatsApp to message us directly. That conversation is subject to WhatsApp's own privacy policy.
- Google Maps: our "Visit Us" section embeds a Google Map to help you find our branch. Google may collect usage data per its own privacy policy when the map loads.
- Google Fonts: this site loads fonts from Google Fonts' servers for the site's typography.
- Google Analytics: we use Google Analytics to measure website visits and usage so we can improve the site. Google processes this information under its Privacy Policy.
5. Cookies
Google Analytics uses first-party cookies, including _ga and _ga_<container-id>, to distinguish visitors and sessions. Third-party embeds such as Google Maps may also set cookies under their respective privacy policies. You can manage or delete cookies in your browser settings.
6. Your rights
You can ask us to:
- Tell you what information we hold about you
- Correct any inaccurate information
- Delete your information from our records
To make any of these requests, simply message us on WhatsApp or contact us using the details below.
7. Data retention
We keep consultation enquiry details for as long as reasonably necessary to respond to your enquiry and for our internal record-keeping, unless you ask us to delete them sooner.
8. Children's privacy
Our services are intended for adults. We do not knowingly collect information from children through this website. If a treatment enquiry involves a minor, it should be made by a parent or guardian.
9. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices. The "Last updated" date at the top of this page will always reflect the most recent version.
Contact us
Lumeraa Aesthetics
Near M.H High School, Talav Pali, Ghantali, Thane West, Thane, Maharashtra 400602
WhatsApp: +91 77180 08212